5-YEAR WARRANTY
5-YEAR WARRANTY
FAQ
FAQ
Welcome to the Optilux FAQ section! We have compiled the most common questions from customers during the purchase, use and after-sales service process, and provided detailed answers to help you understand our products and services more easily. If you don't find a satisfactory answer here, please feel free to contact our customer support team.
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What brand of chips do you use in your lights?
We typically use Osram chips in our lights. If you require chips from other specific brands, feel free to let us know.
What brand of drivers do you use?
For indoor lights, we use high power factor drivers from the LiFud brand, which come with a 5-year warranty. For outdoor lights, we generally use 5-year warranty waterproof constant current drivers from the DONE brand. If you have specific brand requirements, we can accommodate that.
How long does it take to get a quotation after submitting an inquiry list?
Typically, we will provide a detailed quotation within 1-2 days after receiving your inquiry list.
What is the warranty period for your products?
All our products come with a 5-year warranty unless otherwise specified.
Is there a minimum order quantity (MOQ) requirement?
We have no minimum order requirement. You can order even one piece.
What is the delivery time?
Standard products are typically delivered within 7 days. For custom products, the delivery time is around 15 days, but this will depend on the evaluation of the inquiry list.
What logistics do you use? What is the shipping time?
We typically ship via UPS or DHL, with delivery times ranging from 7 to 14 days. Some countries may receive shipments within 4 days. Other logistics companies can also be selected. Air shipping takes about 7-14 days, and sea shipping takes 30-45 days.
Do you offer technical support and installation guidance?
Yes, we can provide installation guides in document or video form, depending on the complexity of the installation. If on-site installation guidance is needed, we can arrange for our engineers to assist.
How can I obtain technical documents (such as IES files, datasheets, etc.) for your products?
For standard products, technical datasheets are available for download on the product detail pages of our website. For customized product datasheets and IES files, you can request them by email.
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