5-YEAR WARRANTY
5-YEAR WARRANTY
FAQ
FAQ
Welcome to the Optilux FAQ section! We have compiled the most common questions from customers during the purchase, use and after-sales service process, and provided detailed answers to help you understand our products and services more easily. If you don't find a satisfactory answer here, please feel free to contact our customer support team.
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How do I submit my project blueprint and get a lighting solution?
You can contact us through our website’s message system or via email. Send us your inquiry list and project drawings, and we will respond within 24 hours after receiving your email.
How do I apply to become an Optilux distributor or partner?
Please contact us via email.
What payment methods are available on the Optilux website?
We are a B2B lighting supplier, and customers cannot make direct online purchases. Payments can be made through bank transfer or online payment platforms.
Do you offer lighting design services?
We have extensive experience in lighting projects in China and would be happy to provide design solutions for your project.
Are Optilux lights suitable for low or high voltage environments?
Our lights support a voltage range of 100-260V, making them suitable for the voltage requirements of all countries.
How do I request product repairs or technical support?
You can contact our team via email, and we will respond within 24 hours of receiving your message.
Can you provide customized lighting packaging?
Yes, we can customize the packaging according to your requirements, including printing your logo, using thicker cartons, adding inner packaging, etc.
What is the light efficacy of Optilux products?
The efficacy of the chips we use is around 120-140lm/W, and the overall light efficacy for assembled fixtures ranges from 80-100lm/W, depending on the model. If you require higher efficacy, we can adjust the solution to meet your needs.
How do I estimate the number of lights needed for my project?
Different applications have different minimum illumination standards. The number of lights required can be scientifically calculated based on these standards. If you're unsure, our engineers can assist you.
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