5-YEAR WARRANTY
5-YEAR WARRANTY
FAQ
FAQ
Welcome to the Optilux FAQ section! We have compiled the most common questions from customers during the purchase, use and after-sales service process, and provided detailed answers to help you understand our products and services more easily. If you don't find a satisfactory answer here, please feel free to contact our customer support team.
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How can I get Optilux’s one-stop lighting solution?
Simply send us the required parameters or project drawings, and our lighting engineers will select the appropriate lights for your project. We will also provide a detailed quotation list and product datasheets.
Do you provide product samples? What are the sample costs?
Yes, we offer product samples. The cost will depend on the specific product.
Do you accept OEM/ODM orders?
Yes, we have our own production facility and welcome OEM/ODM orders globally.
How do I choose the right lights for my project?
We offer a consultative purchasing service. You can send your project drawings or equipment list to our lighting engineers, and they will recommend the most suitable products.
What is Optilux’s after-sales service like?
All our products come with a 5-year warranty. If any non-human quality issues arise, we provide free repair or replacement. We promise to respond to after-sales requests within 24 hours, prioritize urgent issues, and offer ongoing technical support via phone, email, or online.
How long is the lifespan of Optilux’s lights?
Although all our products come with a 5-year warranty, they are designed to last 50,000 hours, ensuring reliable performance even after the warranty period.
Do you provide installation accessories?
Our products include essential accessories and brackets. Items like screws, light strip housings, and tracks are not included but can be provided if needed for your project.
How do I choose the right wattage for my lights?
We match the wattage based on your project drawings, choosing the closest parameters. If there is a mismatch between the wattage on the drawings and the actual application, our lighting engineers will suggest adjustments to select a more appropriate wattage.
Are Optilux products compatible with third-party lighting control systems?
Our products with control features use standard protocols, such as DALI and DMX512, which are compatible with most third-party lighting control systems on the market.
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