CUSTOMIZED SERVICE

We are committed to providing one-stop lighting solutions for global customers. From project design to product selection, customized production, to technical support and after-sales service, we provide all-round support for every project of our customers to ensure that every lamp is perfectly integrated into the environment and creates a high-quality light environment.


LED lighting solutions offer energy-efficient, durable, and customizable illumination for a wide range of applications. Compared to traditional lighting, LEDs consume up to 75% less energy, last up to 25 times longer, and produce minimal heat, making them an eco-friendly and cost-effective choice.


Key Benefits:

✅ Energy Efficiency – Reduces electricity consumption and lowers utility costs.

✅ Long Lifespan – Operates for 50,000+ hours, minimizing maintenance.

✅ Customizable Options – Adjustable brightness, color temperature, and smart controls.

✅ Eco-Friendly – Mercury-free and compliant with RoHS and environmental standards.

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CUSTOMIZED SERVICE SCOPE

TECHNICAL DOCUMENTATION SUPPORT

Each customized order comes with detailed technical documentation, including product specifications, IES files, and installation instructions, ensuring clients have comprehensive technical support throughout the design, construction, and usage phases of their projects.

CUSTOMIZATION PROCESS

WHY CHOOSE OPTILUX

Rich Industry Experience

We have 15 years of experience in the LED lighting industry, understanding various project lighting needs.


Through our professional customized services, Optilux provides clients with not just lighting products, but tailored lighting solutions designed specifically for their projects, helping them achieve a perfect lighting environment.

CUSTOMIZED SOLUTIONS

1.Project Requirement Collection

Customers can submit project lists or drawings to specify their lighting needs and technical requirements in detail. To enhance communication efficiency, customers can reach out to our lighting engineers via phone, email, or online meetings. After receiving the materials, we will conduct an initial assessment and further confirm specific needs with the customer.


CUSTOMIZED SOLUTIONS

2.Quotation Confirmation

Based on the materials provided by the customer, our engineers will configure the lighting fixtures and prepare an initial quotation. Once the customer confirms the quotation, we will provide a detailed quotation list that includes technical data sheets and IES files for all fixtures, allowing the customer to review and make informed decisions.


CUSTOMIZED SOLUTIONS

3.Sample Production

Upon customer approval of the quotation, we will proceed with sample production based on their requirements. Once the samples are completed, they will be sent to the customer via express delivery for comprehensive confirmation of the product's appearance, style, packaging, and parameters. During the sample confirmation phase, we will establish a feedback mechanism to encourage customers to provide detailed comments and suggestions, ensuring their needs are met.


CUSTOMIZED SOLUTIONS

4.Formal Production

After the customer confirms that the samples are satisfactory, we will initiate formal production according to the quantities and specifications outlined in the final quotation list. Throughout the production process, we will provide regular updates on the production progress to keep the customer informed of each stage.


CUSTOMIZED SOLUTIONS

5.Delivery and Transportation

Once production is complete, the fixtures will be delivered to the customer’s specified location via sea or air freight. During transportation, we will provide logistics tracking services to enable the customer to monitor the status of their shipment at any time.


CUSTOMIZED SOLUTIONS

6.Installation Support

After receiving the fixtures, if the customer requires remote installation guidance, we can assist them through video calls or by providing detailed installation documents, ensuring a smooth project delivery. For more complex fixtures, customers can request our engineers to be dispatched on-site to provide installation guidance, ensuring a successful installation process.

CUSTOMIZED SOLUTIONS

7.Warranty Services

We commit to providing warranty services during the warranty period. If any fixture malfunctions, customers can submit a request, and we will offer free repairs or replacements. All warranty services will be handled by our professional technical team to ensure the customer’s rights are fully protected.

CUSTOMIZED SOLUTIONS

8.Project Summary and Follow-Up

After project completion, we will conduct a summary and follow-up with the customer to discuss the implementation of the project and gather feedback and suggestions for future collaboration.

Content

1.Project Requirement Collection:

2.Quotation Confirmation

3.Sample Production

4.Formal Production

5.Delivery and Transportation

6.Installation Support

7.Warranty Services

8.Project Summary and Follow-Up

COMPREHENSIVE CUSTOMIZED SERVICES

From size to light source, everything is customized for you, We provide you with a full range of lighting customization services. Contact us now to create your ideal lighting experience.

+86 139 2723 3252